FAQ
Many questions – many answers!
Do you still have questions before your visit? Here you will find answers to the most frequently asked questions about your stay at alpincenter Bottrop. If anything remains unclear, please feel free to contact us!
FAQ Admission & Tickets
- Use of slopes and lifts
- Rental equipment (one-time: boots, skis/snowboard, ski poles)
- Buffet meals
- Unlimited non-alcoholic beverages (soft drinks, juice, tea, coffee)
- Unlimited alcoholic beverages (beer & wine)
We offer a catering ticket for accompanying persons. This ticket can only be purchased on site at the box office and cannot be booked as an individual ticket. This means that you can add a maximum of one catering ticket to an All Inclusive ticket.
Children aged 5 and over pay the regular child price.
Admission is free for children under 5 when accompanied by a full-paying adult (maximum 1 child per full-paying adult).
Promotional and special tickets are excluded.
No, we only offer our all-inclusive tickets.
There are various vouchers. Here you can find the explanation.
We do not offer any discounts. (Student / birthday / severely disabled / pensioner)
We currently do not offer annual or season tickets.
Cancellations or rebookings of appointment-bound online tickets are not possible according to our Terms and Conditions.
A ski or snowboard course is an optional extra that can be booked. Learn more about our course offerings.
General FAQ
Yes, free guest Wi-Fi is available to you. Please note that we do not have workstations or facilities for connecting laptops to power.
Yes, changing rooms and lockers are available in the rental area.
To use a locker, you need 2 × €1: €1 deposit and €1 usage fee.
If you have a suitcase with you or your luggage does not fit in a locker, please contact our staff in the rental area. They will also be happy to assist you if there are any problems using the lockers.
Please also note that bags larger than a handbag may not be taken into the catering area.
You can rent ski jackets and ski pants from us for €7 each.
For hygienic reasons, we cannot rent out gloves. As gloves are mandatory on our slope, we ask you to bring your own gloves. If you do not have any, you can purchase them in our sports shop.
Ski boots from size 24 to 52. Skis from 70 cm. Snowboard boots from size 32 to 50. Snowboards from 100 cm.
Children under the age of 13 are required to wear a helmet. A rental helmet costs €3. In general, we recommend that every guest wear a helmet.
Yes, we have a workshop where we can service your skis or snowboard. Please contact our sports shop in advance.
Yes, you can bring your dog. We ask that it be kept on a leash at all times and not lie on chairs or benches. Please note, however, that the restaurant or bar can be busy and noisy, especially at weekends. Dogs are prohibited on the slopes.
FAQ Ski School & Slopes
The admission ticket is not included in the course fee for our regular ski and snowboard courses and must be booked separately.
An exception is made for our multi-day courses. Here, the admission ticket is already included in the course fee and does not need to be booked separately.
We offer ski courses for children aged 4 and over. We teach snowboarding from the age of 7 at the earliest.
Cancellations or rebookings of date-specific online tickets are not possible according to our Terms and Conditions.
Unfortunately, sledding is not possible at our facility. Since we are unable to cordon off a separate area for sledding, the necessary conditions for safe coexistence are not in place.
Yes, we have a beginner area with a rope tow. In general, we recommend that beginners with no prior experience book a course. Learn more about our group courses for beginners.
There are no permanent snow park elements on the slope. For events, obstacles are set up at short notice.
You are welcome to inquire about the current status by email at skischule@alpincenter.com.
FAQ Gastronomy
The buffet opens from 11:30 a.m., but you can already take a seat in the restaurant / our alpine huts from 10 a.m. Our "Hasenstall" bar is open from 11:30 a.m.; soft drinks and coffee / tea are available at the stations from 10 a.m.
During your ticket time slot, you can help yourself as often as you like during the buffet opening hours.
There are vegetarian and vegan dishes at the buffet, as well as gluten-free options (rice, fries, vegetables, salads). If you suffer from coeliac disease, unfortunately our large-scale kitchen is unable to rule out cross-contamination. In the event of an allergy, please feel free to speak to our staff. You are of course also welcome to bring your own food!
Après-ski takes place on Fridays and Saturdays in the Hasenstall until 1 a.m. at the latest.
FAQ Arrival & Parking
In our parking lot on the slag heap, directly at the entrance to the alpincenter. This parking lot is subject to a fee (max. €6/day). The first hour is free of charge. Please note the height restriction of 2 m!
Unfortunately, there are currently no charging stations for electric cars.
Coaches can access the site via our delivery traffic road; you can find a description here. Coaches can drop guests off directly in front of the entrance to the alpincenter. The buses then continue to the free parking spaces at the foot of the slope.